# Player Voice Audit — FINAL FANTASY XIV Online

생성일: 2026-08-09 · 대상 기간: 2015-09-13 ~ 2026-08-09

## 개요

- 게임: **FINAL FANTASY XIV Online** (Square Enix) · Steam appid 39210
- Steam 전체 평가: **Very Positive** (긍정 73840 / 부정 11499 / 전체 85339)
- 분석 수집분: 리뷰 567건, 부정 115건 (20%)

## 감성 트렌드

- 최근 30일 평균 감성: **0.38** (−1 ~ +1)
- 이전 기간 대비: -0.04 (유지)

## 토픽별 감성

| 토픽 | 언급 수 | 부정 언급 | 부정률 |
|---|---:|---:|---:|
| 기타 | 405 | 73 | 18% |
| 스토리·서사 | 103 | 26 | 25% |
| 콘텐츠 분량 | 71 | 25 | 35% |
| 멀티플레이·네트워크 | 38 | 13 | 34% |
| 그래픽·사운드 | 26 | 3 | 12% |
| 밸런스·게임플레이 | 15 | 5 | 33% |
| 성능·최적화 | 10 | 4 | 40% |
| 난이도 | 8 | 4 | 50% |

## 언어 분포

- english: 429건 (76%)
- brazilian: 31건 (5%)
- german: 25건 (4%)
- french: 21건 (4%)
- spanish: 18건 (3%)
- japanese: 8건 (1%)
- russian: 7건 (1%)
- latam: 7건 (1%)
- polish: 5건 (1%)
- swedish: 2건 (0%)

## 이상 이벤트 (부정 리뷰 스파이크)

- **2026-07-26**: 부정 리뷰 6건 — 인접 공지: "Patch 7.55 Notes"
- **2026-08-02**: 부정 리뷰 7건

## 대표 부정 피드백 발췌

**기타** (english, 2026-08-09)
> been playing this game for 7985 hours & it's had its up's & downs like any game but recently ever since i renewed my almost 100 dollar subscription i can't get in the game to play it, i go to my steam library, click the game, click the green play button, the launcher pops up but…

**콘텐츠 분량** (english, 2026-08-07)
> Dawntrail story sucks. Sadly they are releasing Evercold early so most likely the story will suck there too. Gameplay is also pretty bad with very little new content to do at level 100

**스토리·서사** (english, 2026-08-07)
> I was considering coming back, but it'd be $15 for 1 month, $50 for the expansion, and almost $20 to transfer a character. $85 to play with friends. Lol. No thanks. I'd rather play ESO or WoW. I can't even look at my characters.

**성능·최적화** (brazilian, 2026-08-05)
> Gosto muito do jogo, mas não posso indicar por alguns motivos: - Não há um único servidor na América do Sul, o que torna muito difícil e se morar no sul da América do Sul impossível de fazer conteúdo hard pelo ping; - Não há tradução para o Português: Para mim não chega a ser um…

**버그·안정성** (russian, 2026-07-31)
> I couldn't even launch the game. I spent about 8 hours dealing with account registration, region restrictions, the third-party launcher, repeated downloads, and startup crashes. Unfortunately, I never got to actually play the game.

원본 리뷰: https://steamcommunity.com/app/39210/reviews/

## 우선 대응 권고 (액션 아이템)

신뢰도 가중(리뷰 작성 시점 플레이타임)과 최근성을 반영한 우선순위입니다.

| 우선순위 | 영역 | 부정 언급 | 20시간+ 플레이어 | 최근 30일 | 점수 |
|---|---|---:|---:|---:|---:|
| P0 | 콘텐츠 분량 | 25건 | 76% | 64% | 23.9 |
| P0 | 스토리·서사 | 26건 | 81% | 54% | 23.4 |
| P1 | 멀티플레이·네트워크 | 13건 | 92% | 54% | 10.9 |
| P2 | 버그·안정성 | 6건 | 67% | 67% | 7.1 |
| P2 | 과금·수익화 | 4건 | 50% | 75% | 4.1 |
| P2 | 밸런스·게임플레이 | 5건 | 100% | 40% | 3.3 |

**P0 · 콘텐츠 분량** — 베테랑 플레이어 비중 76%
> Dawntrail story sucks. Sadly they are releasing Evercold early so most likely the story will suck there too. Gameplay is also pretty bad with very little new content to do at level 100
> No spanish -> No friends -> No fun. Free players can play free content > No subscription time you can't play anymore.

**P0 · 스토리·서사** — 베테랑 플레이어 비중 81%
> Dawntrail story sucks. Sadly they are releasing Evercold early so most likely the story will suck there too. Gameplay is also pretty bad with very little new content to do at level 100
> I was considering coming back, but it'd be $15 for 1 month, $50 for the expansion, and almost $20 to transfer a character. $85 to play with friends. Lol. No thanks. I'd rather play ESO or WoW. I can't even look at my characters.

**P1 · 멀티플레이·네트워크** — 베테랑 플레이어 비중 92%
> so...this game is really fun. like. too much fun. you'd think i'd give it a "recommend" but i cannot in good faith do that. this is my first mmo i ever played, and I played this game like it was my job for 3 years. I made some really good friends that I still have outside of the …
> [h1]Is this even an RPGMMO?[/h1] I've given this game way too many attempts to enjoy it and some people would say I forced myself into a Stockholm syndrome like state over this game at one point. This game lacks everything a RPGMMO should be and I'll list some big example. [h2] S…

※ 이 표는 Jira/Linear 임포트용 CSV로도 제공됩니다 (대시보드 → 액션 CSV).

## 방법론

- 데이터: Steam 공개 리뷰 (appreviews 엔드포인트, 증분 수집)
- 감성/토픽: Claude 분석기 또는 휴리스틱 폴백, analyzer_version으로 추적
- 액션 우선순위: 부정 언급 볼륨 × 신뢰도 가중(플레이타임 로그 스케일) × 최근성(반감기 45일)
- 작성자 정보는 수집 시 가명처리되며 본 리포트에 포함되지 않음
- 발췌는 저작권 고려로 280자 이내로 제한, 원본 링크 제공