# Player Voice Audit — HELLGATE: London

생성일: 2026-08-09 · 대상 기간: 2018-11-17 ~ 2026-08-07

## 개요

- 게임: **HELLGATE: London** (T3Entertainment) · Steam appid 939520
- Steam 전체 평가: **Mixed** (긍정 1320 / 부정 991 / 전체 2311)
- 분석 수집분: 리뷰 325건, 부정 138건 (42%)

## 감성 트렌드

- 최근 30일 평균 감성: **0.65** (−1 ~ +1)
- 이전 기간 대비: +0.55 (개선)

## 토픽별 감성

| 토픽 | 언급 수 | 부정 언급 | 부정률 |
|---|---:|---:|---:|
| 기타 | 202 | 62 | 31% |
| 성능·최적화 | 70 | 53 | 76% |
| 버그·안정성 | 63 | 63 | 100% |
| 멀티플레이·네트워크 | 28 | 10 | 36% |
| 그래픽·사운드 | 21 | 7 | 33% |
| 스토리·서사 | 15 | 4 | 27% |
| 콘텐츠 분량 | 11 | 3 | 27% |
| 밸런스·게임플레이 | 6 | 2 | 33% |

## 언어 분포

- english: 169건 (52%)
- russian: 50건 (15%)
- koreana: 28건 (9%)
- schinese: 16건 (5%)
- spanish: 12건 (4%)
- german: 10건 (3%)
- czech: 7건 (2%)
- hungarian: 5건 (2%)
- brazilian: 5건 (2%)
- polish: 4건 (1%)

## 이상 이벤트 (부정 리뷰 스파이크)

- 감지된 스파이크 없음

## 대표 부정 피드백 발췌

**기타** (english, 2026-07-06)
> Half baked game with tons of potential. Since I was kid I loved the idea and the cinematics. But that is where it end. ACT 1 is interesting as you delve in and learn the mechanics and equipment. After that... Slugfest. All is same. Nothing changes. Here and there new enemies but…

**버그·안정성** (english, 2026-05-29)
> was my favorite game when it came out. this version allowed me to play once, and has since crashed my pc every time i start it up. ♥♥♥♥♥♥♥ clown shoes.

**성능·최적화** (koreana, 2026-04-04)
> FPS 강제 하락으로 프리징이 심함

**스토리·서사** (english, 2026-01-25)
> This is my lifelong favourite game. I will NEVER forgive Hanbitsoft for how they've killed my boy. They removed almost every easter egg that existed in the original game that nodded to icons of British culture. There used to be healers in every station, including Julieanne Drew …

**콘텐츠 분량** (english, 2025-12-25)
> Unfortunately the game did not save my character, deleting the several hours of progress I had when playing. Upon testing, every character I made was instantly deleted. Unfortunately without a fix I could easily find online, its just not worth the Nostaglia.

원본 리뷰: https://steamcommunity.com/app/939520/reviews/

## 우선 대응 권고 (액션 아이템)

신뢰도 가중(리뷰 작성 시점 플레이타임)과 최근성을 반영한 우선순위입니다.

| 우선순위 | 영역 | 부정 언급 | 20시간+ 플레이어 | 최근 30일 | 점수 |
|---|---|---:|---:|---:|---:|
| P0 | 버그·안정성 | 63건 | 52% | 0% | 1.6 |
| P1 | 성능·최적화 | 53건 | 43% | 0% | 0.8 |
| P2 | 멀티플레이·네트워크 | 10건 | 20% | 0% | 0.2 |
| P2 | 스토리·서사 | 4건 | 25% | 0% | 0.1 |
| P2 | 그래픽·사운드 | 7건 | 43% | 0% | 0.1 |
| P2 | 콘텐츠 분량 | 3건 | 33% | 0% | 0 |

**P0 · 버그·안정성** — 베테랑 플레이어 비중 52%
> 1 frame per second destroys this game. I played this and completed it when it first came out many years ago but this version is too buggy.
> I've played Hellgate since it first came out. Loved the game. Unfortunately my hard disk crashed and I lost all my game records. Years later, it came out in Steam, I was like, why not? Had a blast and even exceeded my previous level. Enjoyed saving London then, still enjoy now. H…

**P1 · 성능·최적화** — 베테랑 플레이어 비중 43%
> 1 frame per second destroys this game. I played this and completed it when it first came out many years ago but this version is too buggy.
> Horrible lag. This 'New'' version has a horrible lag when engaging multiple monsters. The original version did not suffer from this effect. The game is unplayable now.

**P2 · 멀티플레이·네트워크** — 베테랑 플레이어 비중 20%
> Becomes completely unplayable about 4-5 hours in with frame rate dropping so low it's a slideshow.
> The game is brilliant, but the Steam release is not. Get an original CD on ebay and join a free public server.

※ 이 표는 Jira/Linear 임포트용 CSV로도 제공됩니다 (대시보드 → 액션 CSV).

## 방법론

- 데이터: Steam 공개 리뷰 (appreviews 엔드포인트, 증분 수집)
- 감성/토픽: Claude 분석기 또는 휴리스틱 폴백, analyzer_version으로 추적
- 액션 우선순위: 부정 언급 볼륨 × 신뢰도 가중(플레이타임 로그 스케일) × 최근성(반감기 45일)
- 작성자 정보는 수집 시 가명처리되며 본 리포트에 포함되지 않음
- 발췌는 저작권 고려로 280자 이내로 제한, 원본 링크 제공